TypVault help & transparency
Pick the link that matches your situation.
TypVault is in beta and under active development. These guides describe the current experience; screens and steps may change as testing continues.
Find your situation
Section titled “Find your situation”- I want to submit a tip / I submitted a tip: how to send a tip, what happens to it after you send it, and how to check back or receive a reward.
- I run a tip program: help for program staff, from first sign-in through daily work and admin tasks.
- I take tips by phone: step-by-step guidance for call-center agents taking a tip during a call.
- I receive tips at my agency: how to use your agency’s portal to read and act on the tips your program sends you.
How TypVault protects you
Section titled “How TypVault protects you”- Transparency: how the guarantees work and where their limits are, in plain language.
See it and print it
Section titled “See it and print it”- What it looks like: every screen of the platform, with one line about each.
- Printable guides: the platform brief, staff walkthrough, and call-center training as PDFs.
If none of these match your situation, use the search at the top of the page.